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US and Canada: customerservice@kidkraft.com
Europe, United Kingdom, Middle East South Africa: europecustomerservice@kidkraft.com
Australia: aucustomerservice@kidkraft.com
The Item Batch Code is specific to the item that needs parts replacements. It is a long series of numbers and/or letters, separated by slashes. Ex. XXXXXX/XXXXXE/XX-XXXX. There are several locations where you can locate the Item Batch Code